The Bridlesmith Studios

Could’ve been really good, evening/night customer service let me down. Positive: Very central. A neat little studio. Good shower and kitchen equipment. Good wifi. Day customer contact apologised for issues I identified and said he would waive my cleaning because of the issues I had experienced. I don’t know if this has been actioned yet. Negative: This could have been a great stay, but evening staff un co-operative re. accessing property due to a technical issue their end re. security deposit. I told them I was a lone female, provide photographic evidence of payment and yet had to wait 30 mins after arrival late at night before I got access code. The access code was inaccurate and I had to guess an extra zero in the code before I got in the door. When I arrived I found the room was spotlessly clean. However, there were no pillowcases on the pillows and no toilet paper in the loo. I washed my hair on morning of day 1 stay, but discovered there was no hairdryer, although it was clear in the description that a hairdryer is supplied. I messaged early in the morning to request loo paper and a hairdryer to be supplied while I was at work. I was told by night staff there was no hairdryer available and to leave key for pillowcases and loo roll to be supplied, but I had already left for work. I wasn’t happy at the response of the evening/early morning contact who didn’t seem to care. Throughout the night there were parties of young people coming out of clubs who were excessively noisy - not just walking home from pub, but shouting crashing about screaming and generally very loud. I thought it would peter out by 1 or 2 am, but it continued intermittently until 5 am. I know Nottingham is lively, but never been disturbed so extensively through the night. Take ear plugs!